Refund & Cancellation Policy

1. Overview

LAGO IMÓVEIS LTDA provides real estate brokerage, property rental, property management and related real estate services. Due to the nature of these services, refunds and cancellations follow Brazilian legislation, signed contracts and the specific conditions agreed between the parties.

2. Services Covered

• Property Rental Services
• Property Management
• Real Estate Brokerage
• Property Advertising
• Customer Support
• Administrative Services

3. Contractual Nature

Each real estate transaction may involve specific contractual obligations. Refund eligibility depends on:

• Signed agreements
• Applicable legislation
• Stage of the transaction
• Services already performed
• Mutual obligations between the parties

4. Cancellation Requests

Cancellation requests may be submitted at any time. Each request will be individually reviewed according to:

• The signed contract.
• Applicable Brazilian laws.
• Consumer Protection Code.
• Civil Code.
• Real Estate regulations.

5. Refund Eligibility

Refunds may be granted only when legally applicable or expressly provided for in a contractual agreement. Situations may include:

• Duplicate payments.
• Billing errors.
• Legal obligation.
• Contractual cancellation rights.
• Mutual agreement between the parties.

6. Non-Refundable Situations

Unless otherwise required by law or contract, refunds are generally not available after:

• Execution of contracted services.
• Completion of brokerage activities.
• Property occupation.
• Administrative procedures already performed.
• Contract execution.

7. Processing Time

When a refund is approved, processing time depends on the payment method and financial institution involved. Estimated processing times may vary from 5 to 30 business days.

8. Payment Methods

Approved refunds may be processed using the original payment method whenever possible. Alternative methods may be used if necessary.

9. Fraud Prevention

LAGO IMÓVEIS LTDA reserves the right to verify the identity of the requester before processing cancellations or refunds. Additional documentation may be requested when necessary.

10. Applicable Law

This Refund Policy is governed by:

• Brazilian Civil Code
• Consumer Protection Code
• Real Estate Legislation
• Applicable Regulations

11. Changes

This Refund Policy may be updated periodically. The most recent version will always be published on this website.

12. Contact

LAGO IMÓVEIS LTDA

CNPJ: 57.708.554/0001-65

Rua Barão do Amazonas, 1700
Jardim Sumaré
Ribeirão Preto - SP
CEP 14025-110

Email: juridico@lagoimobiliaria.com.br
Phone: (16) 3211-8330